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Urban Air Trampoline and Adventure Park

604 S Walnut Ave, New Braunfels, TX 78130, USA

3.0
I recently attended a birthday party at Urban Air in New Braunfels, Texas. While the party host was fantastic and the party itself was a blast, the overall experience was severely marred by one employee's behavior. An employee named Leah displayed an appalling level of rudeness towards the children. Her lack of patience and inability to interact with kids appropriately was shocking. My own son was so terrified by her that he cried every time he saw a staff member.I'm giving this review two stars: one for the amazing party host who made the event enjoyable, and another for the kind employee (I wish I had gotten her name) who listened to my concerns and genuinely comforted my son, turning his fear into comfort. This employee was a stark contrast to Leah.Leah needs serious retraining or, frankly, a different career path. Scaring children is unacceptable. It completely overshadowed what should have been a fun and memorable occasion. I strongly advise management to address this issue immediately. - Steven Pinter
Urban Air Trampoline and Adventure Park Overview Intro Photos Location Reviews

Urban Air Trampoline and Adventure Park Introduce

Howdy, Texas families! When you're looking for an exhilarating way to spend a day, whether it's to beat the summer heat, escape a sudden downpour, or simply let the kids burn off some serious energy, **Urban Air Trampoline and Adventure Park** in New Braunfels stands out as a premier indoor amusement destination. This isn't just a trampoline park; it's an expansive adventure park designed to deliver thrills and active fun for all ages, from the youngest adventurers to teens and even adults. For Texans in the New Braunfels area and surrounding communities, Urban Air offers a dynamic environment where gravity is defied and new challenges await around every corner.

Urban Air has redefined the indoor amusement park concept by integrating a vast array of attractions beyond just trampolines. They aim to provide a comprehensive entertainment experience that encourages physical activity, problem-solving, and a whole lot of laughter. From soaring through the air on a zip line to navigating challenging obstacle courses and battling friends on a balance beam, there's truly something to captivate every member of the family. Many local parents appreciate Urban Air as a go-to spot for birthday parties, group events, or just a day of spontaneous play, knowing their kids will be engaged and active. It’s a place where memorable moments are made and where fun is always in the forecast.

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**Urban Air Trampoline and Adventure Park** is conveniently located at **604 S Walnut Ave, New Braunfels, TX 78130, USA**. This address places it centrally within New Braunfels, making it highly accessible for residents of the city itself, as well as those coming from nearby areas like Gruene, San Marcos, Santa Clara, and even parts of San Antonio and Austin, which are just a short drive away via I-35.

Walnut Avenue provides straightforward access to the park, and its position within a commercial area typically ensures ample parking for visitors. The convenience of its location is a major plus for Texas families, as it means less time spent in transit and more time enjoying the attractions. Being an indoor facility, Urban Air is a perfect year-round destination, providing a cool escape during the hot Texas summers and a warm, dry haven on cooler or rainy days. This accessibility and consistent availability make it a prime choice for families seeking reliable entertainment in the region.

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Urban Air Trampoline and Adventure Park in New Braunfels offers a wide variety of services designed to cater to diverse groups and individual preferences:

  • Open Play Access: Provides access to a wide range of attractions based on chosen pass levels (Deluxe, Ultimate, Platinum), allowing guests to jump, climb, and play for hours. One reviewer noted, "We were there for 5 hours. Worth every penny!!" after taking advantage of online pricing for passes.

  • Kids' Birthday Parties: Comprehensive party packages that typically include access to attractions, a dedicated party host, reserved party space (table or room), pizza, drinks, and Urban Air grip socks for all participants. These are highly popular, with one customer stating, "the party host was fantastic and the party itself was a blast," confirming it's a great option for celebrations.

  • Group Events & Field Trips: Tailored packages for larger groups such as schools, churches, youth organizations, sports teams, and corporate team-building events, offering a unique and active venue.

  • Memberships: Monthly membership options that provide unlimited access to the park, often with additional benefits like discounts on food and guest passes, allowing frequent visitors to save money.

  • Café / Concessions: An on-site cafe offering a variety of food and beverage options, including pizza, snacks, and drinks, to refuel adventurers. A customer mentioned that for approximately $90, they received "5 ultimate passes, large pizza, 5 large Icees or sodas and 5 pair of socks," highlighting bundled value options.

  • Required Urban Air Socks: For safety and hygiene, specific Urban Air grip socks are required for all participants on the attractions and are available for purchase.

  • Waiver System: An online waiver system to streamline the check-in process, ensuring all participants acknowledge safety guidelines.

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Urban Air Trampoline and Adventure Park in New Braunfels stands out with a broad array of exciting features and attractions designed to provide an unforgettable experience for all ages. It's truly "more than just a trampoline park," offering innovative ways to play:

  • Trampoline Zones: Multiple areas including a main court, performance trampolines (ProZone), a dodgeball court, and a slam dunk zone, allowing for various jumping activities and athletic feats.

  • Adventure Hub®: A combination of attractions that often includes the Sky Rider (indoor zipline), Ropes Course, and Climbing Walls, offering vertical challenges and unique perspectives.

  • Warrior Course: An exciting obstacle course inspired by ninja warrior challenges, testing strength, agility, and balance.

  • Wipeout: A popular attraction where participants jump and duck to avoid spinning arms, aiming to be the last one standing.

  • Battle Beam: A classic gladiator-style challenge where participants joust over a foam pit.

  • Drop Zone: An area for practicing flips and acrobatic maneuvers, landing safely on a giant inflatable airbag.

  • Tubes Indoor Playground: A multi-level playground structure designed for exploration, climbing, and sliding, often ideal for younger children.

  • Indoor Slides: Some locations feature exhilarating, patent-pending slides designed for an unforgettable rush.

  • Arcade and Laser Tag: Many Urban Air locations also feature an arcade with various games and even laser tag arenas for additional entertainment.

While the variety of attractions offers immense fun, it's important to acknowledge feedback on staff interactions. One review detailed a very concerning experience with an employee named Leah, stating she "displayed an appalling level of rudeness towards the children. Her lack of patience and inability to interact with kids appropriately was shocking. My own son was so terrified by her that he cried every time he saw a staff member." The reviewer praised other staff members, noting a stark contrast. This highlights that while the physical features are diverse and engaging, the quality of staff interaction can significantly impact the overall experience. Potential visitors may wish to observe staff behavior or bring concerns to management if issues arise.

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For more information, to book a party, or to inquire about memberships and hours, here is the contact information for Urban Air Trampoline and Adventure Park in New Braunfels:

Address: 604 S Walnut Ave, New Braunfels, TX 78130, USA

Phone: (830) 251-2109

It is always a good idea for Texans planning a visit to check their official website or call directly for the most current operating hours, attraction availability (as some attractions may have height or age requirements), and pricing details, especially for special promotions or events.

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For Texans in New Braunfels and the surrounding Central Texas region, **Urban Air Trampoline and Adventure Park** offers a highly suitable and compelling option for active family entertainment. Its broad spectrum of attractions, ranging from classic trampolines to adventure-based challenges like the Sky Rider and Warrior Course, ensures that there’s always something new and exciting for children of various ages and energy levels. The value of their packages, particularly for families, is evident, as one satisfied customer stated it was "Worth every penny!!" for five hours of entertainment. Its indoor setting provides a consistent and comfortable environment regardless of the often extreme Texas weather, making it a reliable destination year-round.

However, it's important for local users to consider all aspects of the customer experience. While party hosts are highly praised, the reported issue with an employee's "appalling level of rudeness towards the children" highlights that staffing quality can vary and impact a visit significantly. This serves as a reminder for parents to be attentive during their visits and to communicate any concerns to management. Despite this, the overall appeal of Urban Air for birthday parties, family outings, and a general outlet for energetic kids remains strong. For those seeking an ultimate indoor playground where kids can literally climb, jump, and soar, Urban Air Trampoline and Adventure Park in New Braunfels remains a vibrant and popular choice within our Texas community.

Urban Air Trampoline and Adventure Park Photos

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Urban Air Trampoline and Adventure Park Location

Urban Air Trampoline and Adventure Park

604 S Walnut Ave, New Braunfels, TX 78130, USA

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