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DICK'S Sporting Goods

164 Hanes Mall Cir, Winston-Salem, NC 27103, USA

3.0
I recently had an experience with Dick Sporting Goods where I needed a refund on a gift card. I purchased the gift card with specific merchandise in mind for the recipient to purchase. When my friend went to shop, they did not carry the item. When this was brought to my attention, I called the store and was told I could get a refund for the gift card. I intended to credit my card and then buy a gift card which could be used to purchase the item elsewhere. Today, I went into the store and was told they do not give refunds or credits. They gave me a customer service card and when I contacted them they told me "we can not do that". Here's the deal, yes, you could. However, what you chose to do is to put policies and procedures before good customer service. I am sorry that you have been taken advantage of, however, good people deserve good service. Good customer service listens and does the right thing. Dick's Sporting good is all about the money grab; not about providing good service for its customer. Don't waste your time here - explore other options. - Michelle Whittaker
DICK'S Sporting Goods Overview Intro Photos Location Reviews

DICK'S Sporting Goods Introduce

For athletes, outdoor enthusiasts, and active families across North Carolina, finding a reliable and extensive source for sporting goods is paramount. DICK'S Sporting Goods in Winston-Salem stands as a leading destination, offering an impressive array of equipment, apparel, and accessories for nearly every sport and outdoor activity imaginable. More than just a retail store, it's a hub for local sports communities, dedicated to equipping individuals of all ages and skill levels with the gear they need to pursue their passions. From the latest in athletic footwear and performance apparel to specialized equipment for team sports, individual fitness, and outdoor adventures, DICK'S Sporting Goods aims to inspire and support everyone on their athletic journey. It's a place where quality meets variety, making it a convenient one-stop shop for all your sporting needs.

DICK'S Sporting Goods in Winston-Salem is strategically located at 164 Hanes Mall Cir, Winston-Salem, NC 27103, USA. This prime location within the popular Hanes Mall Circle makes it exceptionally accessible for residents throughout Winston-Salem and the wider Piedmont Triad region of North Carolina. Hanes Mall Circle is a well-known commercial area with excellent road infrastructure, ensuring straightforward navigation for both local and out-of-town visitors. Ample parking is readily available around the mall, providing a convenient experience even during peak shopping seasons. Being situated within a major shopping destination also means that visitors can easily combine their sporting goods purchases with other errands or leisure activities, enhancing the overall convenience. This accessibility is a significant benefit for North Carolina locals, making it easy to pop in for a quick item or spend more time Browse the extensive selections.

Services Offered:

  • Extensive retail sales of sporting goods, athletic apparel, and footwear across numerous categories.
  • Specialized sections for various sports, including team sports (baseball, softball, basketball, soccer, football), individual fitness, golf, outdoor recreation (camping, hiking, fishing), and more.
  • In-store services for specific equipment, such as golf club fitting, stringing services for tennis rackets, and assembly services for bikes.
  • Expert advice from knowledgeable staff across different departments to help customers find the right gear.
  • Online order pickup services (Buy Online, Pick Up In-Store or Curbside Pick Up) for added convenience.
  • Return and exchange services for eligible products, adhering to the company's return policy.
  • Gift card sales for flexible gifting options.
  • Seasonal promotions and sales events to provide value on popular items.
  • Access to the ScoreCard loyalty program, offering rewards and exclusive discounts to members.

Features / Highlights:

  • Comprehensive Product Selection: DICK'S Sporting Goods is renowned for its vast inventory, covering virtually every major sport and outdoor activity. Shoppers can find everything from professional-grade equipment to casual activewear, ensuring diverse needs are met.
  • Leading Brands: The store stocks products from top-tier athletic and outdoor brands, including Nike, Adidas, Under Armour, HOKA, On Running, YETI, and many more, offering customers access to high-quality and innovative gear.
  • Dedicated Sport Sections: The store is organized into distinct departments for various sports (e.g., baseball & softball, football, soccer, golf, running, outdoor), making it easy for customers to navigate and find specialized items.
  • Footwear Destination: A significant highlight is the extensive footwear section, offering a wide range of athletic shoes for running, training, court sports, cleats, and casual activewear, catering to men, women, and kids.
  • Team Sports Focus: For local sports leagues and school teams, DICK'S provides a wide selection of team uniforms, equipment, and accessories, serving as a key resource for the community.
  • Customer Service Experience: Despite potential for crowds, particularly during busy seasons like holidays, staff are often noted for being friendly, helpful, and efficient in managing customer flow and providing assistance. One customer specifically praised the staff's ability to manage long checkout lines effectively during a busy Christmas period.
  • Convenient Mall Location: Being part of Hanes Mall offers the added convenience of ample parking and the opportunity to combine a visit to DICK'S with other shopping or dining experiences in the area.
  • Seasonal Offerings: The inventory adapts to the seasons, ensuring that customers can find appropriate gear whether they are preparing for winter sports, spring training, or summer outdoor adventures.

Contact Information:

Address: 164 Hanes Mall Cir, Winston-Salem, NC 27103, USA

Phone: (336) 659-3557

Mobile Phone: +1 336-659-3557

For North Carolina locals, particularly those in the Winston-Salem area, DICK'S Sporting Goods at Hanes Mall is an indispensable resource for all things sports and outdoor recreation. Its suitability stems from its unparalleled product breadth, offering virtually every piece of equipment or apparel one might need for their athletic pursuits, from casual jogs to competitive league play or serious outdoor expeditions. While the store's policies, such as gift card refunds, might occasionally lead to customer service frustrations for some, the general sentiment from visitors often highlights the staff's efforts to manage crowds and maintain a friendly atmosphere, even during peak times. This commitment to having a comprehensive inventory, coupled with its convenient location and generally helpful on-site staff, solidifies DICK'S Sporting Goods as a reliable and essential shopping destination for active individuals and families across the region. Whether you're gearing up for a new season, exploring a new hobby, or simply replacing worn-out essentials, this Winston-Salem location provides a convenient and extensive solution for all your sporting needs, truly equipping the local community to "play to win."

DICK'S Sporting Goods Photos

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DICK'S Sporting Goods Location

DICK'S Sporting Goods

164 Hanes Mall Cir, Winston-Salem, NC 27103, USA

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