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Urban air

7809 NE Vancouver Plaza Dr, Vancouver, WA 98662, USA

3.0
We purchased a day pass for both of our kids. When we arrived the gentleman at the counter convinced us to buy a summer pass, which included a day pass on the same day we were visiting. He specifically told us we would be refunded, but that we had to call/email the corporate contact that he provided us. We went ahead and purchased the summer pass based on the info he gave us.When I contacted corporate they curtly responded "All sales on the website are final, no refunds." I explained that we had made the purchase at the recommendation of the employee who said we WOULD be refunded for the day pass since we upgraded to the summer-long pass. 6 emails later to their generic corporate email (so I know they are receiving them) over 2 weeks and they have decided to not respond and just ignore this situation.I wouldn't be upset had it not been for their ill-informed front desk person up selling me and then corporate not honoring the mistake he made in policy. Cultivating relationships is important for a new business, and catching customers in "gotcha technicalities" when their employees provided inaccurate information is a sign that the business is not operating in good faith and is more interested in short term quick profit than long term earned loyalty.As a business that operates some pretty complicated machinery and rides, I would worry how this trickles down throughout the organization.***As for experience, the kids enjoyed it but know that almost every ride there is part of the ultimate tier, the other tiers are useless. Lines do get long, so expect that you'll have to wait about 20 minutes per ride/attraction, so your kids won't get to play as much as you think they will unless it's not as busy.For the value, there are much better alternatives in the area operating with more integrity than a place that is focused on taking your money even when their employees provided erroneous information guiding your decision. - Jonathan Yang
Urban air Overview Intro Photos Location Reviews

Urban air Introduce

For families across Washington, finding an exciting indoor destination where children can unleash their energy, challenge themselves, and have a blast, regardless of the weather, is a constant pursuit. In Vancouver, WA, Urban Air Adventure Park aims to be that ultimate indoor playground. More than just a trampoline park, Urban Air offers a diverse array of high-energy attractions designed to cater to various ages and thrill levels. We understand that Washingtonians seek engaging experiences that promote active play and create lasting memories for their children.

Urban Air Adventure Park strives to provide a dynamic and exhilarating environment where guests can soar, climb, and explore. Our mission is to offer a wide range of attractions that go beyond traditional play structures, encouraging physical activity and a sense of adventure. We aim to be a go-to spot for everyday fun and special celebrations like birthday parties. While we are committed to providing a fun experience, we acknowledge that consistency in service and facility management is crucial. We continuously work towards ensuring that all aspects of our park, from staff interactions to facility cleanliness and safety protocols, meet the high expectations of our valued customers. We encourage guests to familiarize themselves with our offerings and policies to make the most of their visit.

Urban Air Adventure Park is conveniently located at 7809 NE Vancouver Plaza Dr, Vancouver, WA 98662. This prime location places us in a bustling area of Vancouver, ensuring excellent visibility and easy accessibility for residents throughout the city and surrounding areas within Clark County. Our position on NE Vancouver Plaza Drive means that reaching us is straightforward, whether you’re driving from different neighborhoods in Vancouver, or commuting from nearby communities like Battle Ground, Camas, or Portland, Oregon. We understand that for Washington locals, convenience in travel is paramount, and our address reflects our commitment to being easily reachable for your entertainment needs.

The accessibility of Urban Air Adventure Park is further enhanced by its ample parking, which is typically available to accommodate a large number of visitors. This minimizes any potential stress associated with finding a spot, allowing you to focus on enjoying the attractions inside. Being located in Vancouver itself means we are deeply integrated into the local transportation network, making it a feasible destination via personal vehicle. This thoughtful placement ensures that Urban Air serves as a prominent indoor recreation hub, inviting everyone to discover its diverse range of high-energy activities without significant logistical hurdles, making it a convenient choice for spontaneous visits or planned outings.

Services Offered:

  • Trampoline Zones: Various trampoline areas, including open jump spaces for general bouncing and specialized zones.
  • Ultimate Tier Attractions: Access to a wide range of premium attractions that are part of the higher-tier passes, often including unique rides and challenges.
  • Kids Play Area: A dedicated zone for younger children, typically with a height restriction, designed for safer play away from larger kids.
  • Birthday Party Packages: Options for hosting birthday parties, which may include dedicated party spaces and jump time for guests.
  • Required Jump Socks: Specialized grip socks that must be purchased and worn by all participants for safety and hygiene.
  • Arcade Games: A selection of arcade games for additional entertainment beyond the physical attractions.
  • Concessions: Food and beverage options available for purchase, such as pizza and slushy drinks.
  • Summer Passes and Day Passes: Various admission options, including single-day passes and longer-term summer passes for extended access.
  • Waiver System: Digital and/or physical waiver signing required for all participants prior to entry.

Features / Highlights:

  • Wide Range of Attractions: Offers numerous activities, including trampolines, obstacle courses, and other adventure elements to keep kids engaged.
  • High Energy Outlet: Provides an excellent environment for children to burn off significant amounts of energy through active play.
  • Suitable for Different Age Groups: Designed to cater to a broad range of ages, with specific areas for younger children (though monitoring of height restrictions has been a concern).
  • Convenient Parking: Ample parking typically available, making arrival and departure hassle-free.
  • Affordable Grip Socks: While required, the cost of their specific grip socks is noted as reasonable ($3) compared to some competitors.
  • Positive Customer Service (Individual Instances): Specific staff members, particularly at the front desk and concessions, have been praised for their friendly and excellent customer service.
  • Food and Beverage Options: On-site concessions provide convenient options for snacks and drinks during visits.
  • Game Card/App System: A streamlined system for arcade games, including a convenient app option to load playing points.
  • Regular Cleaning Efforts: Some customers have witnessed employees actively cleaning and picking up regularly within the park.

Contact Information:

Address: 7809 NE Vancouver Plaza Dr, Vancouver, WA 98662, USA

Phone: While a general phone number for the corporate entity is often used, local park contact details may vary. Please refer to their official website or local listings for the most current phone number for the Vancouver, WA location.

Urban Air Adventure Park in Vancouver, WA, presents a mixed bag for locals, offering both exciting potential and areas for improvement. On one hand, its extensive array of attractions, particularly those included in the "Ultimate Tier," provides a fantastic indoor outlet for children to engage in high-energy play, which is invaluable in Washington's often wet climate. For families looking for a place where kids can truly run, jump, and climb, Urban Air delivers a diverse and physically stimulating environment. The convenience of its Vancouver Plaza Drive location and ample parking also makes it an easily accessible option for local residents.

However, local users should be aware of past customer experiences related to service consistency, particularly concerning refund policies and adherence to safety guidelines in designated play areas. While some staff members are lauded for their excellent customer service, instances of perceived incompetence or lack of oversight in managing safety protocols, especially in the kids' play area where height restrictions are crucial, have been raised. This suggests that while the physical amenities are appealing, the operational consistency can vary. For Washington locals considering Urban Air, it’s advisable to go during less busy times for a potentially better experience and to be proactive in observing safety measures. Despite these challenges, for those seeking a large, active indoor playground with numerous attractions, Urban Air can still provide a fun experience, especially when approached with realistic expectations regarding wait times and the need for parental vigilance.

Urban air Photos

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Urban air Location

Urban air

7809 NE Vancouver Plaza Dr, Vancouver, WA 98662, USA

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