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Academy Sports + Outdoors

2500 E Central Texas Expy, Killeen, TX 76543, USA

4.0
Never thought I would leave a negative review about my favorite store and probably most-visited location but here we are ¯_(ツ)_/¯.On 04/28/2025, I came in to check out a firearm that showed “STORE PICK UP, Ready Within 1 Hour” for the Killeen location. I’ve purchased several firearms at this location & have always been directed by team members to pull a ticket from the large & visible red ticket dispenser. So I pulled a ticket as this was routine for every visit at the store’s gun counter I’ve ever had. That section of the store was fairly empty, only 1 customer and I were waiting for assistance physically at the counter (glass displays with the firearms, optics, etc). A team member behind the counter was moving boxes of some sort and I assumed he was not assigned to the section I was needing help in as I stood there for about 15 minutes unattended. Finally, that same employee addressed me asking me if I was waiting for someone or something. I told him I had pulled a ticket and was just waiting to be called. He informed me that “we don’t use that, you didn’t need to pull a ticket, that’s why I was doing all of stuff and didn’t help you.” I was quite shocked that he actually said that and couldn’t tell if he was joking but his attitude the entire time was very discourteous and unpleasant. I asked him about the firearm that showed “in-stock” online and he immediately said “trust me we don’t have it, I know when the trucks come in”. The team member’s name is Andrew if I recall correctly and it was disappointing to see staff so bitter and disgruntled. I did not want to keep dealing with Andrew so I purchased the firearm online at 11:45 AM the same day and got a notification that it was ready for pick up at 12:02 PM. I drove to the store and once I arrived I got another notification stating “As you requested, we’ve canceled your Order” but I NEVER cancelled the ordered and felt as if they were essentially playing games with me following that awful interaction with Andrew. When I walked in the store and spoke to the customer service counter, a “manager” had told me that it was a “stock discrepancy” and they did not have the firearm. What a coincidence ¯_(ツ)_/¯.Fast forward 6 days later, 05/04/2025, I got a notification “Your order is ready for Pick Up”. I drove to the store, per team member Andrew’s words & instruction, I didn’t pull a ticket (even though the ticket dispenser was in correspondence with the “NOW SERVING” sign) and went straight to a team member. Just my luck! It was Andrew! This time, my item was actually ready for pick up, although his unpleasant attitude remained lol… Maybe it’s not quality that they look for in the hiring process it could be CONSISTENCY! But he did something positive which is ALMOST-not saying a single word except “sign here”making it short & sweet for me.We all have a job to do and we all have the same choice to either give good or bad service. It’s not hard to choose the good route and it’s also not right for the consumer to not receive the simple expectations in your job duties.God bless you bro! 🙏🏼 (Ecclesiastes 3:9-13) - Jose C.
Academy Sports + Outdoors Overview Intro Photos Location Reviews

Academy Sports + Outdoors Introduce

For residents across Central Texas, especially those in and around Killeen, Academy Sports + Outdoors has long been a go-to destination for all things related to sports, outdoor adventures, and active living. This expansive sporting goods store is known for its vast selection, aiming to equip Texans for everything from a serious hunting trip to a casual family camping weekend, a high-stakes football game, or simply finding the perfect pair of running shoes. While it holds a special place in the hearts of many loyal customers, offering a wide array of products that cater to diverse interests, it's also a place where local shoppers have shared varied experiences regarding in-stock availability and customer service. Academy Sports + Outdoors in Killeen endeavors to be your one-stop shop for outdoor enthusiasts and sports fans alike, helping you "have fun out there" with the right gear.

Academy Sports + Outdoors in Killeen is conveniently situated at 2500 E Central Texas Expy, Killeen, TX 76543, USA. This prime location on the East Central Texas Expressway makes it easily accessible for customers driving from across Killeen and neighboring communities such as Fort Cavazos (formerly Fort Hood), Harker Heights, and Nolanville. The expressway provides a direct route, and the store typically offers ample parking space, ensuring a relatively smooth visit even during busier shopping periods. Being located on a main thoroughfare means it's straightforward to incorporate a trip to Academy into your daily errands or weekend plans. For Central Texans looking to stock up on gear for fishing at Stillhouse Hollow Lake, preparing for a visit to Lions Club Park, or getting ready for an adventure at Urban Air Trampoline and Adventure Park, this Academy location is strategically placed to serve their needs efficiently.

Services Offered

  • Wide selection of sporting goods for team sports (baseball, softball, football, soccer, basketball, etc.).
  • Extensive outdoor equipment, including camping gear, hiking essentials, and outdoor cooking supplies.
  • Comprehensive fishing department with rods, reels, baits, lures, and tackle.
  • Hunting and shooting supplies, including firearms, ammunition, optics, and gun storage.
  • Athletic apparel for men, women, and children across various sports and activities.
  • Footwear department offering running shoes, cleats, hiking boots, and casual shoes.
  • Boating and water sports equipment (e.g., kayaks, canoes, life jackets).
  • Cycling gear, including bikes, helmets, and accessories.
  • Home exercise and fitness equipment.
  • Seasonal items like pool supplies, grills, and tailgating gear.
  • Buy Online, Pick Up In Store (BOPIS) service, often with a "Ready Within 1 Hour" option for eligible items.
  • Curbside pickup available for select online orders.
  • Firearm purchase and transfer services (subject to local regulations and store policies).
  • Boresighting and scope mounting services.
  • Free grill assembly on pick-up orders.
  • Free bike assembly on pick-up orders.
  • Price Match Guarantee: If a lower price is found, they will beat it by 5%.

Features / Highlights

  • Extensive Product Selection: Academy Sports + Outdoors is renowned for its vast inventory, covering almost "anything you need for the outdoors, clothes, pools, grills, sports, etc." This makes it a convenient "one-stop shop" for many Central Texas families and enthusiasts.
  • Convenient Buy Online, Pick Up In Store (BOPIS): The "Ready Within 1 Hour" pick-up service is a key feature, aiming to provide a quick and efficient way for customers to get their online purchases, although individual experiences may vary regarding actual readiness and communication.
  • Competitive Pricing and Guarantees: Academy offers a Price Match Guarantee, promising to beat lower competitor prices by 5%, which is a significant draw for budget-conscious Texans. They also frequently have deals and promotions.
  • Comprehensive Departments: The store is organized into various departments, allowing customers to easily browse specific categories like hunting, fishing, camping, footwear, and team sports. The "firearms section" is a notable, albeit sometimes busy, area.
  • Staff Availability and Helpfulness: While individual customer experiences with staff can vary, many reviews across Academy locations highlight instances of "extremely nice employees that go out of their way to help" and staff being "very nice and helpful" even when struggling with stock checks.
  • Seasonal Offerings: The store adapts its inventory to the season, featuring relevant items like pool supplies in summer and hunting gear in fall, although specific stock levels can be a point of customer frustration.
  • Commitment to Community: Academy Sports + Outdoors frequently supports local organizations and initiatives, including youth sports programs, demonstrating a commitment to the communities they serve.

Contact Information

Address: 2500 E Central Texas Expy, Killeen, TX 76543, USA

Phone: (254) 501-6800

Mobile Phone: +1 254-501-6800

For Texas locals, particularly those in the Killeen area, Academy Sports + Outdoors remains a significant and often indispensable resource for sporting goods and outdoor equipment. Its primary suitability stems from its sheer breadth of product offerings. Whether you're a seasoned hunter, an avid angler, a dedicated athlete, or simply a family looking for outdoor recreation gear, Academy's comprehensive inventory means you can usually find most of what you need under one roof. This convenience saves time and effort, making it a natural first stop for many Central Texans preparing for their next adventure.

The availability of services like "Buy Online, Pick Up In Store" and "Curbside Pick Up," along with value-added services such as free assembly for grills and bikes, caters to the modern Texan's need for efficiency and convenience. While past customer experiences at the Killeen location have sometimes highlighted challenges with online stock accuracy and varying levels of in-store assistance, the store's overall commitment to providing a vast selection and competitive pricing continues to draw in local shoppers.

Ultimately, for those in Central Texas who enjoy an active lifestyle and the great outdoors, Academy Sports + Outdoors in Killeen offers a robust selection that supports a wide range of interests. Despite occasional logistical challenges, its status as a local favorite for comprehensive sporting and outdoor gear is well-established, providing the essential items needed to fully embrace the rich recreational opportunities available throughout the Lone Star State. It is advisable for local users to verify online stock with a phone call for critical purchases to ensure a smooth shopping experience.

Academy Sports + Outdoors Photos

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Academy Sports + Outdoors Location

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2500 E Central Texas Expy, Killeen, TX 76543, USA

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